Vivint Values Your Privacy

Vivint's commitment to providing security and peace of mind extends to how we handle Personal Information. Vivint builds and maintains consumer trust by protecting Personal Information including Sensitive Personal Information.

Information We Collect

The Personal Information we collect depends on the types of products and services you use. We use and process the Personal Information we collect for the purposes outlined in the How We Use Your Information section below.

Generally, we collect the following categories of Personal Information:

• Identifiers: such as your name, physical address, email address, telephone number, account name, date of birth and device identifiers
• Sensitive Personal Information: Social Security number, driver's license number, passport number, state identification number, account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account, precise geolocation data, racial or ethnic origin
• Commercial Information: such as information about purchases or quotes, information about subscriptions, products and services you have shown interest in, and other commercial information
• Internet or other electronic network activity: such as browsing history, search history, device and browser information, chat logs, and information about your interactions with and use of our products, services, and social media
• Geolocation data: such as from devices you connect to or use with our products and services
• Audio, electronic, visual, or other sensory information: such as photographs, footage, and sounds and noises captured by products and devices installed in or around your home or property

Sources Of Information

We collect information about you from the following sources:

• Directly from you. We collect information that you provide to us, such as when you create an account, make a purchase, request a quote, contact us, or interact with us on our websites or via phone calls, text messages, chats, emails, webforms, or social media.
• Our products. We collect information from our products, such as when you activate a product, use a product, when a product detects an event, or when you contact us through a product.
• Data collected automatically through tracking technologies. We may automatically collect information or inferences about you through tracking technologies such as cookies and tools that track your usage of Vivint websites or the Vivint mobile app.
• Third parties. We may collect information from third parties and other sources, including referral programs, lead generation, business partners, public sources and databases, data brokers, and social media companies.

How We Use Your Information

We may use your Personal Information to provide you products and services and to manage and support our business functions, as follows:

• To provide and personalize our services, such as processing or fulfilling orders and transactions, providing our products and services, processing payments, providing customer service, maintaining or servicing accounts, providing financing, verifying customer information, creating and maintaining business records
• For internal research and development, such as testing and verifying the quality of our products and services, improving the quality of our products and services, and creating new products and services
• Communicating with you, including through our service providers, such as responding to your questions and comments, confirming alerts and alarms received from your connected products, and notifying you of updates to our products and services
• To monitor and record any communications we have with you, including phone conversations and SMS text messaging (in compliance with applicable laws), chat sessions, and emails to ensure we're providing you with quality service and meeting our legal responsibilities
• For legal, security, or safety reasons, such as protecting our and our users' safety, property, or rights, complying with legal requirements, enforcing our terms, conditions, and policies, detecting, preventing, and responding to security incidents
• For marketing, such as sending information on our products and services or those of our affiliates, business partners, or other third parties

How We Disclose Your Information

We may disclose your information with the following categories of third parties or in the following ways:

• Corporate Parents, affiliates, and subsidiaries. We may disclose your information to the Vivint family of companies and any of our parent companies and their affiliates for their and our business purposes and for marketing purposes
• Service providers. We may disclose your information to our service providers who use that information to provide or improve our products and services
• Business partners. We may disclose your information to our business partners with whom we jointly offer products and services or to provide you with a product or service you requested
• For legal, security, or safety reasons. We may disclose your information to law enforcement or other government authorities (including emergency responders) to comply with legal requirements or orders
• Entities to which you have consented to the disclosure. We may disclose your information to third parties with your consent or at your direction

Cookies and Other Tracking Technologies

We use cookies, pixels, web beacons, tags, session replay tools, embedded scripts, and SDKs to customize your visit, save your preferences, manage content, gather usage information, personalize marketing, and serve advertising (including targeted, interest-based advertising).

Your Privacy Rights and Choices

Depending on your state of residency and applicable privacy laws, you may be entitled to a variety of legal rights regarding the collection and processing of your Personal Information, including:

• Right to Know
• Right to Access
• Right to Opt-Out
• Right to Portability
• Right to Correction
• Right to Deletion
• Right to Withdraw Consent
• Right to Be Free from Discrimination

To exercise your privacy rights, you may contact us by submitting a request on our privacy requests website or by emailing us at privacy@vivint.com.

Data Retention and Security

We retain and store your Personal Information to provide services to you and for certain legal purposes. Even though we have implemented reasonable security to protect your information, we recommend that you still use caution when sending and receiving information from us.

We use a variety of administrative, technical, and physical controls to help protect your information. Unfortunately, even though we take measures to protect your information, no security measure can be 100% secure, and we cannot guarantee the security of your information.

Contact Us

If you have any questions about your information, this Privacy Notice, or our privacy practices, or if you would like to exercise certain choices and rights described in this Privacy Notice, please contact us at privacy@vivint.com.