Guide by an independent Vivint Authorized Dealer
Vivint Reviews in 2026: Ratings, Complaints and Context
Vivint holds a B rating and accreditation from the Better Business Bureau (accredited since August 2024, with about 9,100 complaints logged over 3 years) and a 4.5-of-5 Trustpilot score from more than 60,000 reviews, while expert reviewers rate the product highly (Security.org 9.4 of 10) and complaints concentrate on contracts, billing, and sales conduct. This guide lists the ratings with their sources, the 3 complaint categories, the settlements on record, and 4 ways buyers avoid the common problems.
Prices and terms verified October 7, 2026. Vivint sets all prices; dealer promotions are listed separately.
What Are Vivint's Ratings in 2026?
Vivint's 2026 ratings are: BBB B rating with accreditation, Trustpilot 4.5 of 5 from 60,000+ reviews on the main profile, Security.org 9.4 of 10, and SafeWise and SafeHome rankings among the top 3 professionally installed systems; a separate small Trustpilot profile shows 1.5 of 5 from about 60 reviews.
| Source | Rating | Basis |
|---|---|---|
| Better Business Bureau | B, accredited | About 9,100 complaints over 3 years |
| Trustpilot (main profile) | 4.5 / 5 | 60,000+ reviews |
| Security.org | 9.4 / 10 | Expert hands-on test |
| SafeWise, SafeHome | Top 3 pro-installed | 2026 rankings |
What Do Vivint Complaints Concern?
Vivint complaints concern 3 things: contract terms (early-termination balances and the 3-day rescission window), billing after cancellation or moves, and sales conduct by door-to-door representatives; equipment reliability and installation quality draw far fewer complaints.
What Settlements Are on Record?
3 settlements are on record: a $20 million FTC penalty in 2021 for Fair Credit Reporting Act violations by sales staff, a $10 million settlement with ADT in 2018 over deceptive sales practices, and state attorney-general settlements including Arizona ($400,000, 2022); the who owns Vivint guide gives the company timeline.
How Do Buyers Avoid the Common Problems?
Buyers avoid the common problems in 4 ways: read the 36-month agreement and the early-termination rule before signing, verify the representative through Vivint's dealer page and this site's verification page, get the promotion terms in writing on the quote, and keep written confirmation of any cancellation or move request.
Frequently Asked Questions
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