Guide
How to Reach Vivint Support: Numbers, Chat and Faster Routes
Vivint customer support is on 800-216-5232 and by chat in the Vivint app or at vivint.com/company/contact-us; different numbers handle cancellations, military accounts, and scam reports. Vivint does not publish general support hours on its contact page, and chat is the quickest route for most account questions. This guide tables 8 Vivint contacts, explains what a dealer handles versus Vivint, gives the fastest route for 4 problem types, and lists what to have ready.
Updated by thevivint.com, an independent Vivint Authorized Dealer.
Free Vivint quote for your address. Installation is currently free for new customers.
Vivint Numbers by Need
The table lists each contact Vivint publishes, checked on vivint.com and support.vivint.com in November 2026.
| Need | Contact |
|---|---|
| Support, troubleshooting, repairs | 800-216-5232, or chat in the app |
| New customers and sales | 855-749-2969 |
| Moving your system | 800-216-5232, option 3, then option 2 |
| Cancellations and hardship exceptions | 1-800-678-2635 |
| Active-duty military accounts | 855-368-8568 |
| Report a suspected scam rep | 1-800-456-6433 |
| Equipment financing (Fortiva) | 800-710-2961, or myfortiva.com |
| Security vulnerabilities | security@vivint.com |
Dealer vs Vivint
A dealer handles the sale: your quote, the agreement, and booking the install; Vivint handles everything after, including monitoring, technical support, billing, repairs, moves, and cancellations, so after installation you contact Vivint directly.
The About page explains how thevivint.com fits in, and the dealer vs direct guide compares the 2 routes.
Fastest Route by Problem
Each problem type has a quickest route.
| Problem | Fastest route |
|---|---|
| Device offline, beeping, or not arming | App chat or 800-216-5232, after a panel reboot |
| Bill or payment question | Account Center at account.vivint.com, or app chat |
| Cancelling | 1-800-678-2635; ask about the 65+ medical and care-facility exception if it applies |
| Moving house | 800-216-5232, option 3, then option 2, at least 2 weeks before the move |
What to Have Ready
Vivint asks callers to be at home, have the account phone number ready, and give any error codes; agents also confirm identity with your verbal passcode, so have that to hand.
The passcode guide explains the difference between your PIN and passcode.
Frequently Asked Questions
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